Privacy Policy gula77 — Malaysia User Data Protection

1Introduction

This Privacy Policy is published by gula77 and applies to all users who access or use the gula77 platform via the website gula77.vin or our official mobile app. This document explains our practices for collecting, processing, storing, and protecting your personal data.

By registering an account on gula77 or continuing to use our platform, you are deemed to have read and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us for assistance in closing your account.

Gula77 operates with a full understanding that user trust is our most valuable asset. Every decision relating to data management is made with the interests and security of our members in Malaysia as the top priority.

2Personal Data We Collect

Gula77 collects personal data from users through several channels — directly during registration, automatically during platform use, and through the identity verification (KYC) process. The following are the types of data we collect:

Data Provided Directly by Users

• Identity Information: Full name, date of birth, MyKad number or passport number.
• Contact Information: Email address, mobile phone number, and residential address.
• Financial Information: Bank account number, account holder name, and bank name for withdrawal processing purposes.
• KYC Documents: A copy of your MyKad, passport, or driving licence for identity verification purposes.

Automatically Collected Data

• Technical Data: IP address, web browser type and version, device operating system.
• Activity Data: Login records, game history, deposit and withdrawal transactions.
• Device Data: Mobile device identifier (Device ID) when using the gula77 app.
• Cookie Data: Session data and user preferences stored in your web browser.

3How We Use Your Data

Gula77 uses collected personal data solely for legitimate purposes directly related to the operation of the platform. We do not process user data for any purpose not stated in this Privacy Policy.

Data Processing Purposes

• Account Management: Creating, verifying, and managing your member account on the gula77 platform.
• Transaction Processing: Processing all deposits, withdrawals, and financial transactions securely and accurately.
• Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse.
• Customer Support: Providing technical support and responding to enquiries via live chat and email.
• Platform Communications: Sending important notifications related to your account, transactions, and policy updates.
• Marketing (with consent): Sending promotional information and bonus offers only to users who have consented to receive such communications.
• Platform Improvements: Analysing usage patterns to improve overall platform performance and user experience.
• Legal Compliance: Fulfilling legal obligations and reporting requirements to the relevant authorities.

4Data Sharing with Third Parties

Gula77 does not sell, rent, or disclose user personal data to third parties for commercial marketing purposes. However, under certain limited circumstances, gula77 may need to share data with the following parties:

Trusted Service Providers

Gula77 partners with carefully selected third-party service providers to help operate our platform, including payment gateway providers, cloud service providers, game software providers, and customer support systems. All such providers are bound by strict data protection agreements and are only permitted to process user data in accordance with gula77's instructions.

Legal Requirements

Gula77 may be required to disclose user personal data to government authorities, law enforcement agencies, or regulatory bodies if required to do so by a court order, warrant, or other valid legal requirement. In such situations, gula77 will endeavour to notify the relevant user unless prohibited from doing so by law.

Business Transfer

In the event of a merger, acquisition, or transfer of gula77 business assets, user data may be transferred to the new entity. Users will be notified in advance before any such data transfer takes place and will be given the option to delete their accounts.

5Data Security

Gula77 continuously invests in security infrastructure to ensure the personal data of all members is protected against unauthorised access, loss, misuse, or unintentional disclosure.

Technical Security Measures

• 256-bit SSL/TLS Encryption for all data transmissions between users and gula77 servers.
• Encryption of data at rest — all sensitive data is stored in encrypted form within our databases.
• Firewall and intrusion detection systems monitored 24 hours a day.
• Two-factor authentication (2FA) recommended for all user accounts.
• Regular security audits by our internal security team and independent external parties.

Organisational Security Measures

• Role-based access control — only staff who require access to specific data are granted permission.
• Regular information security awareness training for all gula77 staff.
• A documented incident response procedure to address any data breaches promptly.

6Cookie Usage

Gula77 uses cookies and similar tracking technologies to enhance the user experience, maintain login sessions, and understand aggregate platform usage patterns.

Types of Cookies Used

• Essential Cookies: Required for core platform functions such as maintaining login sessions and security settings. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how users interact with the platform to help us identify areas for improvement.
• Functional Cookies: Remembering user preferences such as language, currency, and display settings to deliver a more personalised experience.
• Analytics Cookies: Used for internal analytics purposes to understand overall platform traffic and usage patterns.

You can manage or block cookies through your web browser settings. Please note that blocking essential cookies may affect the functionality and security of the gula77 platform.

7Your Rights as a User

As a gula77 member, you have certain rights regarding your personal data. gula77 is committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the gula77 support team via live chat or official email. All requests will be handled seriously and within the stipulated timeframe.

8Data Retention & Deletion

Gula77 retains user personal data for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, personal data will be retained for an additional period as required by applicable laws and regulations.

Data Retention Period

• Financial Transaction Data: Retained for a minimum of 7 years in accordance with financial reporting and anti-money laundering legal requirements.
• Login Records & Activity: Retained for 2 years for security and customer support purposes.
• KYC Documents: Retained for a minimum of 5 years after account closure in accordance with compliance requirements.
• Support Communications: Support chat records are retained for 3 years for reference and quality control.

Once the designated retention period has elapsed, your personal data will be securely deleted or anonymised so that it can no longer be associated with your identity.

9Children's Data

The gula77 platform is strictly for individuals aged 18 years and above. gula77 does not intentionally collect, process, or store personal data from individuals under the age of 18.

If we discover that personal data of a minor has been collected without parental or guardian knowledge or consent, we will take immediate steps to delete that data and close the account in question. Parents or guardians who become aware that their child has registered on the gula77 platform should contact us immediately.